Privacy Notice

Privacy Notice 

of Promex GmbH, Macairestraße 13, 78467 Konstanz, Germany (hereinafter “Promex”)

Promex takes great care to ensure that any personal data you entrust to us are handled in a confidential manner. Your data are processed and used in accordance with the provisions laid down in data protection legislation, specifically the German Federal Data Protection Act (BDSG) and the German Telemedia Act (TMG), as detailed below:


1.      What are personal data? 

Personal data are any information concerning the personal or material circumstances of an identified or identifiable individual. Personal data that are anonymized such that specific details of personal or material circumstances can no longer be attributed to identified or identifiable individuals, or such that this would take up excessive amounts of time, money and manpower, are not classed as personal data. 

Personal data specifically include: 

Contractual data:

The personal data of users that are necessary to create, formulate, modify, or terminate a contractual relationship between Promex and a user concerning the use of telecommunications media or concerning the delivery of and payment for goods.

Utilization data:

Personal data collected and used by Promex, provided this is necessary to enable the use of telecommunications media and to issue invoices for this use


2. Which personal data do we collect from you?

Promex gathers the personal data that you communicate to us as part of your inquiry and/or order. This specifically includes the following personal data: 

In the Inquiry Form, we will collect the following personal data that are mandatory for your inquiry:

- Name (comprising first and last names)

- Address (comprising street, house number, zip code, town and country)

- Telephone number

- Email address

When you place an order in the Online Shop on any Promex website, we will collect the following personal data that are mandatory for the registration, processing, delivery and payment of your order:

- Name (comprising title, first name and last name)

- Address (comprising street, house number, zip code, town and country)

- Telephone number

- Email address

- Date of birth and password

In order to process electronic payments of orders, we additionally collect the following necessary personal data:

- For payments by credit card:

    - Credit card number

    - Card holder

    - Card expiration date (month and year)

    - Card verification code (CVC)

- For payments by online bank transfer (Sofortüberweisung, GiroPay):

    - Account holder

    - Bank name

    - Account number or IBAN

    - Sort code or BIC

When visiting Promex websites, we will collect the IP address of the computer used to access our website. Your IP address will be abbreviated using Google Analytics by removing the final octet (see item 6 below). Session cookies are used throughout the ordering process in our online shop (see item 5 below). Your full IP address and any session cookies will be deleted by Promex when you leave the website.


3. How do we process and use your personal data?

We process and use your contractual data

- to handle inquiries and to contact you, provided either you have requested this, it is necessary within the scope of a contractual relationship, or it is legally permitted

- to create, formulate, modify or terminate a contract with you concerning goods ordered by you from Promex, and in order to fulfill our obligations under such contracts, in particular to process your order, deliver goods, and carry out payment procedures

- to advertise Promex’s own services by post

- to advertise the services of third parties by post, provided that the data controller responsible for use of the data can be clearly identified by you when approached for advertising purposes

- to advertise similar goods supplied by Promex via email, provided that Promex has obtained your email address from you in connection with the sale of goods, and provided that you consent to your email address being used for such purposes. You may withdraw your consent to your email address being used in such a way at any time without incurring any costs other than those of communicating this information at the basic rate.

For processing electronic payments, your personal contractual data as well as your payment data will be collected, processed and saved exclusively by our partner, Heidelberger Payment GmbH (Vangerowstraße 18, 69115 Heidelberg, Germany). Data is processed on behalf of Promex. Payments of orders made by credit card are processed by: Huellemann & Strauss Onlineservices S.à r.l., 1, Place du Marché, L-6755 Grevenmacher, R.C.S. Luxembourg B 144133,, Managing Director: Dipl. Vw. Mirko Hüllemann, Heiko Strauß.



We process and use your utilization data as follows:

- If pseudonyms are used, Promex is entitled to create usage profiles for the purposes of advertising, market research, and tailoring the design of telecommunications media to meet user requirements, provided you do not object to this. You may withdraw your consent to such use by notifying Promex of this.

- We will process and use your IP address in connection with Google Analytics (see item 6 below).


Email newsletter 

Provided you give your consent, Promex shall be permitted to send you information concerning its offers, as well as general customer information (email newsletter), by email. You may withdraw your consent to this at any time by contacting Promex.


Transmission of data to credit reporting agencies

Promex obtains information about you from credit reporting agencies and assesses this. In the event that a payment is not settled as specified in the contract, Promex shall transmit personal data about you concerning any debts to these credit reporting agencies in accordance with the provisions of Section 28a BDSG.


Transmission/processing order data

Promex shall not disclose your contractual and utilization data to third parties unless expressly stated in this privacy notice or unless legally obliged to do so. Promex does, however, retain the right to commission a third party to act as an agent for processing and using your personal data on behalf of Promex as specified in Section 11 BDSG. In accordance herewith, Promex nevertheless remains the data controller for any such data processing. 


4. How do we protect your personal data? 

All Promex staff members are bound by the confidentiality provisions laid down in Section 5 BDSG. 

Your personal data are encrypted during transmission using HTTPS. 

Promex concludes written agreements, in accordance with the provisions of Section 11 BDSG, with the bodies it commissions to collect and process data.


5. How do we use cookies? 

Cookies are used when accessing Promex’s websites, and can help to personalize a website for your visit. A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are and certain other information about you. A cookie typically contains the name of the domain that the cookie originates from, the ‘lifespan’ of the cookie, and a value, usually a randomly generated unique number. Promex websites only employ cookies for the use of Google Analytics (see item 6 below) and session cookies. Session cookies are temporary cookies that remain in the cookie file of your browser until you leave the Promex website, and are primarily needed to process orders via Promex’s online shop. This information is not stored once you have left the Promex website.

If you do not wish to accept cookies from Promex you can disable them by changing your browser settings accordingly. The settings within your web browser that permit you to do this vary from browser to browser, but can usually be found in the ‘data protection’ or ‘cookies’ section of your browser’s ‘properties’ menu. Should you require assistance with disabling cookies, use the ‘help’ menu within your browser. Please be aware, however, that you may not be able to use all the features of Promex websites, or to place orders via the online shop, if these cookies are disabled.


6. How do we use Google Analytics? 

Promex websites use Google Analytics, a webpage analysis service provided by Google Inc. (Google). Google Analytics uses ‘cookies’, text files that are stored on your computer and make it possible to analyze how you use the website. The information generated by cookies concerning your use of this website is usually transferred to and stored on a Google server in the USA. However, when IP anonymization is activated on this website, your IP address will be shortened by Google before this happens, provided you are in a European Union member state or another state that has entered into the Agreement on the European Economic Area. The full IP address will only be transferred to a Google server in the USA and shortened there in exceptional cases. On behalf of Promex, Google will use the information it gathers to evaluate your use of the Promex websites, compile reports on website activities and provide other services for Promex relating to website activity and internet usage. The IP address transmitted by your browser as part of the Google Analytics process will not be merged with other Google data. You can prevent cookies being stored by selecting the appropriate settings on your browser. However, please note that if you do so, you may not be able to use all the functions of this website. Furthermore, to prevent Google from capturing and processing the data generated by the cookie relating to your use of the website (including your IP address), you can download and install the browser plug-in available at the following link:


7. Data controller/objections/withdrawal of consent 

The data controller pursuant to Section 3 sub-para. 7 BDSG is

Promex GmbH, Macairestraße 13, 78467 Konstanz, Germany

Fax: +49 (0)7531/12888899, Email: 

Please send all comments, questions, objections, and withdrawals of consent in writing to this address.


8. Privacy officer 

The chief privacy officer of Promex GmbH is 

Mr. Clemens Klausmann


9. Updates to this privacy notice

It will occasionally be necessary to adapt the content of this privacy notice. Promex therefore reserves the right to modify it at any time. The modified version of this privacy notice will likewise be published here. We therefore recommend re-reading the privacy notice when you revisit Promex’s websites.